Five Tips To Make Your Visit Less Stressful
1. Please call ahead, if possible, and speak to a member of our staff about your pet's medical condition. This will allow us to prepare for your arrival while you are on your way to our clinic.
2. Bring any medications your pet is taking with you in their bottles. If your pet has a history of chronic illness, please remember to tell us about this, too. Bringing the medications in their original containers lets us check dosage, and helps us know if there are any medications that may interact with something we might use to treat your pet.
3. If your pet has ingested a poison or medication, bring the container with you. The more information we have, the better. Knowing what he has taken, how much, and how long the substance has been in his system can help us make better decisions when treating your pet.
4. Stay calm and drive safely. It's normal to be upset when your pet is ill or hurt. The best thing you can do for everyone is to stay calm. Also, remember that when you arrive, there may be other patients waiting to be seen. For your pet's safety, we ask that you either transport him or her in a carrier or use a lead. If you don't have either of these, please let us know when you call. We have leads you can use so you can help your pet be a good patient in the waiting room.
5. Please remember we are an emergency facility. As such, we treat cases on a walk in basis, according to their severity. We appreciate your understanding as patients with life threatening conditions are treated before those whose conditions are less critical.
We understand the strong bond between the family and the pet. Our goal is to make this stressful time as easy for you as possible. Diagnostic and treatment options for your pet, with the associated cost, will be discussed with you at time of consultation.
The staff will keep you informed regarding your pet’s progress. You are encouraged to ask questions and talk with your doctor if your pet is hospitalized.
A copy of your pet's emergency record is sent to your regular veterinarian. If continuing care is needed, we recommend you transfer your pet to them.